Cheruthodath Apartments - Privacy Policy
Last Updated: July 27, 2025
Cheruthodath Apartments ("we," "our," or "us") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with our services.
1. Information We Collect
We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"). The types of Personal Information we may collect include:
- Contact Information: Name, email address, phone number, and physical address.
- Booking Details: Check-in and check-out dates, number of adults and children.
- Payment Information: While we do not directly store your full payment card details, we collect transaction details (e.g., transaction ID, amount) when you make payments through our third-party payment gateway, Razorpay. Razorpay will collect and process your payment card information directly.
- Communication Data: Records of your correspondence with us (e.g., emails, chat messages).
- Technical Data: IP address, browser type, operating system, referral URLs, and website usage data (e.g., pages visited, time spent on site) collected via standard web analytics.
2. How We Collect Information
We collect information through:
- Direct Interactions: When you fill out forms on our website (e.g., booking form), contact us via phone, email, or chat.
- Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies and similar technologies.
- Third Parties: We receive transaction details from our payment gateway, Razorpay, after a successful payment.
3. How We Use Your Information
We use the collected information for various purposes, including:
- To Process Bookings: To confirm, manage, and facilitate your apartment bookings.
- To Process Payments: To facilitate secure payment transactions through Razorpay.
- To Communicate with You: To send booking confirmations, updates, important notices, and respond to your inquiries.
- To Provide Services: To ensure your stay is comfortable and to provide amenities.
- To Improve Our Services: To analyze website usage, understand guest preferences, and enhance our website and offerings.
- For Security and Fraud Prevention: To protect against fraudulent transactions and ensure the security of our services.
- To Comply with Legal Obligations: To meet legal, regulatory, or governmental requirements.
4. Disclosure of Your Information
We may share your information with the following categories of third parties:
- Payment Gateway Providers: We share necessary transaction details with Razorpay to process your payments securely. Razorpay's privacy policy governs their use of your data.
- Service Providers: Third-party vendors who perform services on our behalf (e.g., website hosting, analytics, email delivery). These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- Legal and Regulatory Authorities: When required by law, court order, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In connection with a merger, sale of assets, or other business transaction, your information may be transferred as part of that transaction.
We do not sell, rent, or trade your Personal Information to third parties for their marketing purposes.
5. Data Security
We implement reasonable technical and organizational measures to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. International Data Transfers
As we accept international payments and use global service providers, your information may be transferred to, stored, and processed in countries outside of your own, including India. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
7. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your Personal Information:
- Access: Request a copy of the Personal Information we hold about you.
- Correction: Request correction of inaccurate or incomplete Personal Information.
- Deletion: Request deletion of your Personal Information, subject to certain exceptions (e.g., legal obligations).
- Objection/Restriction: Object to or request restriction of the processing of your Personal Information.
- Data Portability: Request transfer of your Personal Information to another organization.
To exercise any of these rights, please contact us using the details below. We may require verification of your identity before processing your request.
8. Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have inadvertently collected Personal Information from a child under 18, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this policy will indicate when it was last revised. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Phone: +91 9895962522
- WhatsApp: +91 9895962522
- Email: info@cheruthodathapartments.site
← Back to Booking Page